Frequently Asked Questions
Orders & Returns
When Will My Order Ship?
All orders are shipped within 5 business days. Art prints are made to order and may take up to 10 business days before it's shipped though it's usually faster.
When your order ships you'll receive an email with a tracking number. Note: it can take up to 48 hours before your tracking number shows activity.
What is Your Return Policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
You can read our full return & refund policy here
What if My Order Arrives Damaged?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Products
Are Your Kits Beginner Friendly?
Yes! All of our kits are designed to be for beginners & beyond. Even the most advanced stitchers will find our designs fun to stitch and beginners will love our easy-to-follow instructions and additional embroidery tips you can find here.
What's Included in Your Kits?
Our all-inclusive kits include everything you need to complete this embroidery project. The only thing you'll need is a pair of scissors!
- 6" embroidery hoop
- Pre-printed fabric
- DMC Embroidery floss
- Needle
- Instructions card
- Additional tutorial details below
Your kit comes packaged in a full-color 8x8 rigid envelope great for gift giving. It's also fully recyclable and eco-friendly.
General
Do You Offer Wholesale?
Yes! We'd love to partner with other retailers who want to stock our stitchy goodness! Please click here to see more details on our wholesale program
I Still Have Questions
Happy to help! Please reach out to us through our contact form